Find answers to our most common questions! We're here to help.
FAQs
Order & Shipping
How can I track my order?
You’ll receive a tracking link via email once your order ships.
How long will delivery take?
Most orders arrive within 5–7 business days, depending on location.
Do you offer international shipping?
We ship to the continental US, and Australia.
Can I change my shipping address after ordering?
Please contact us within 1 hour after placing your order to update your address.
What should I do if my package is lost?
Reach out to our support team and we’ll help resolve the issue.
Returns & Support
What is your return policy?
If you would like to return an order, please contact us with your order number and reason for return.
How do I start a return?
Contact our support team to receive return instructions.
Do you cover return shipping?
Return shipping costs are the customer’s responsibility unless the item is defective.
Account & Technical Support
How do I create an account?
Click the “Sign Up” or “Create Account” button on our website, then follow the prompts to enter your information and set up your account.
How do I update my personal information?
Log in to your account, go to “Account Settings” or “Profile,” and edit your personal details as needed.
Why am I having trouble logging in?
Please make sure your email and password are correct. If you’re still having issues, try resetting your password or contact our support team for help.
How can I contact technical support?
You can reach our technical support team via email, or the Contact Us page.
